In late October, I scheduled an appointment with Dr. Francis for heavy menstrual bleeding. I had trouble scheduling a biopsy with my previous healthcare provider. Dr. Francis took me right away. The biopsy revealed a polyp. She took it seriously but was non-alarmist revealing my anxiety. I scheduled surgery for late November. Everyone at Greenwich Hospital was nice and professional and put me at ease, from the intake person to the nurses, Dr. Francis and the anesthesiologist. Dr. Francis also called me as soon as the results of the biopsy came in to tell me that it was negative. No one wants to have surgery if it’s not necessary, but I will testify that my experience was positive yet happily behind me.

—Ellen W.